1: Introduction

1.1 Policy Overview
United Civils Limited is committed to delivering groundworks and civil engineering services that consistently meet or exceed client expectations. This Quality Policy outlines the framework by which we ensure quality assurance across all aspects of our operations, in line with ISO 9001:2015 standards and industry best practices.

1.2 Statement of Commitment
United Civils Limited strives for continuous improvement in all areas of its operations, focusing on quality workmanship, customer satisfaction, and compliance with contractual, legal, and regulatory requirements.

2: Purpose

2.1 Objectives of the Policy
This Policy has been developed to:

2.1.1 Establish a quality management system (QMS) proportionate to the size and nature of the business.
2.1.2 Ensure consistent delivery of high-quality services to clients in the construction and groundworks sector.
2.1.3 Embed a culture of responsibility, pride in workmanship, and continual improvement.
2.1.4 Provide a clear framework for monitoring, evaluating, and improving quality performance.

3: Scope

3.1 Applicability
This Policy applies to all work undertaken by United Civils Limited, including pre-construction planning, on-site operations, subcontractor management, and post-completion activities.

3.2 Responsibility
Every employee and subcontractor has a responsibility to uphold quality standards. Management bears ultimate accountability for the quality of outcomes.

4: Quality Responsibilities and Control

4.1 Leadership and Oversight

4.1.1 The Managing Director, Scott Bland, is responsible for setting quality objectives and ensuring they are achieved through appropriate planning and resourcing.
4.1.2 The HSEQ Consultants, SEHSS Limited, serves as the Quality Representative, responsible for supporting the implementation and maintenance of quality controls.

4.2 Client Satisfaction

4.2.1 United Civils Limited actively seeks feedback from clients upon project completion to measure satisfaction and identify areas for improvement.
4.2.2 Any client complaints or concerns will be recorded, investigated, and resolved with corrective and preventive actions.

4.3 Compliance and Best Practice

4.3.1 All work will comply with client specifications, drawings, statutory regulations, and applicable British Standards.
4.3.2 Where relevant, quality benchmarks such as NHBC or Considerate Constructors Scheme guidance will be considered.

4.4 Document Control

4.4.1 Essential documentation, including RAMS (Risk Assessments and Method Statements), quality checklists, and inspection records, will be maintained and version-controlled.
4.4.2 Documented procedures will be proportionate to the company’s activities and capabilities.

4.5 Inspection and Testing

4.5.1 Routine inspections will be carried out by site supervisors or the HSEQ Consultants to verify compliance with project and quality requirements.
4.5.2 Any defects or non-conformances will be rectified promptly and reviewed to prevent recurrence.

4.6 Supplier and Subcontractor Quality

4.6.1 Subcontractors and suppliers will be assessed for their ability to deliver consistent, high-quality services and materials.
4.6.2 Repeat suppliers and subcontractors will be monitored for ongoing performance and reliability.

5: Implementation Strategy

5.1 Quality Objectives

5.1.1 Set realistic, measurable quality objectives at the start of each financial year or major project.
5.1.2 Review objectives as part of management reviews and company meetings.

5.2 Communication and Awareness

5.2.1 All employees and subcontractors will be briefed on quality expectations during induction or site briefings.
5.2.2 Toolbox talks and informal reviews will reinforce quality requirements and identify improvements.

5.3 Resources and Training

5.3.1 Employees will be given the tools, materials, and instruction needed to deliver work to the expected quality.
5.3.2 Training will be provided where gaps are identified that could affect quality outcomes.

6: Monitoring, Evaluation and Improvement

6.1 Performance Indicators

The following Key Performance Indicators (KPIs) will be used to assess quality performance:

6.1.1 Number of reworks or defects identified post-completion.
6.1.2 Client satisfaction scores and testimonials.
6.1.3 Number of non-conformances recorded and resolved.
6.1.4 Delivery of work to programme and specification.

6.2 Continuous Improvement

6.2.1 Opportunities for improvement will be identified through internal reviews, audits (where feasible), and client feedback.
6.2.2 Lessons learned will be incorporated into future project planning and work processes.

7: Policy Review

7.1 This Quality Policy will be reviewed annually or following any significant changes to the company’s operations or regulatory environment.
7.2 The review will be conducted by SEHSS Limited and approved by Scott Bland.
7.3 All updates will be communicated to employees and relevant third parties.
7.4 Records of policy reviews and changes will be maintained.

8: Legal and ISO Standards Alignment

8.1 This Policy is aligned with the principles of ISO 9001:2015 and adheres to applicable legislation governing construction quality and client satisfaction.
8.2 United Civils Limited commits to continual improvement and will monitor changes in industry standards and expectations.